Terms & Conditions
Last updated: November 2025
Welcome to Zyora. By accessing or purchasing from our website (“we,” “us,” “our”), you agree to the following Terms and Conditions. Please read them carefully before using our site or placing an order.
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1. General Information
Zyora is a small Australian business based on the Central Coast, NSW.
These Terms and Conditions apply to all purchases made through our website and any associated platforms (e.g., Instagram, Facebook, TikTok).
By visiting our website and/or purchasing from us, you agree to be bound by these terms, including any additional policies referenced here (e.g., Privacy Policy, Shipping Policy, Returns Policy).
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2. Products
All our products are handmade in small batches, which means slight variations in colour, scent, or appearance may occur — this is part of their unique, handcrafted nature.
We aim to display all product images and descriptions accurately; however, colours may vary slightly depending on your device screen.
Zyora reserves the right to discontinue or update products and prices without prior notice.
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3. Pricing
All prices are listed in Australian Dollars (AUD) and include GST (where applicable).
Shipping costs are calculated at checkout and vary based on location and weight.
We reserve the right to change pricing at any time without notice. Promotional discounts or offers are valid only for the time stated and cannot be applied retrospectively.
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4. Orders and Payment
When you place an order with Zyora, you agree that all details provided are accurate and complete.
Payment must be received in full before your order is processed. We accept secure payments through trusted third-party platforms (e.g., PayPal, Shopify Payments, or Stripe).
Zyora reserves the right to refuse or cancel an order if:
• Fraud or unauthorized transactions are suspected
• The product is out of stock
• There are errors in pricing or product information
If your order is cancelled after payment, you’ll be promptly refunded.
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5. Shipping and Delivery
We currently ship Australia-wide and to New Zealand only.
Please refer to our [Shipping Policy] for detailed information on delivery times, costs, and responsibilities.
Once your order has been dispatched, Zyora is not liable for lost, delayed, or damaged parcels caused by postal or courier services.
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6. Returns and Exchanges
Due to the handmade nature of our products, we do not offer refunds for change of mind.
If your order arrives damaged or incorrect, please contact us within 7 days of delivery with your order details and photos, and we’ll do our best to resolve the issue.
For more details, please refer to our Returns Policy (if published separately).
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7. Intellectual Property
All content on this website — including text, product descriptions, images, logos, and designs — is the property of Zyora and protected under Australian copyright laws.
You may not copy, reproduce, distribute, or use any content from this site without written permission from Zyora.
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8. Limitation of Liability
Zyora is not responsible for any injury, loss, or damage resulting from misuse or improper handling of our products.
Always follow product care and safety instructions provided on our labels and website.
In no case shall Zyora, our team, or affiliates be liable for indirect or consequential damages arising from your use of our website or products.
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9. Privacy
Your privacy is important to us. Please refer to our Privacy Policy for details on how we collect, use, and protect your personal information.
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10. Changes to Terms
We may update or modify these Terms and Conditions at any time. Changes will take effect immediately upon posting to this page, and the “last updated” date will reflect the latest version.
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11. Contact Us
If you have any questions about these Terms and Conditions, please contact us at:
Zyora
📧 Email: Zyorabrand@gmail.com
📍 Central Coast, NSW, Australia