About Us

Zyora was created with a simple intention — to elevate everyday spaces through the power of scent. We specialise in handcrafted candles, diffusers, and home fragrance designed to bring warmth, ambiance, and sophistication into your home.

Each piece is thoughtfully made using premium fragrance oils and carefully selected materials, ensuring a refined and long-lasting experience. At Zyora, we believe fragrance is more than just scent — it’s a feeling, a memory, and a way to transform your space.

Frequently asked questions

What is the return policy?

Returns & Refunds

At Zyora, we take pride in the quality of our products. Due to the nature of home fragrance items, we do not offer returns for change of mind.

Damaged or Incorrect Items

If your order arrives damaged, faulty, or incorrect, please contact us within 48 hours of delivery with your order number and photo evidence. We will happily offer a replacement or refund.

Return Eligibility


  • Items must be unused and in original packaging

  • Proof of purchase is required

Non-Returnable Items


  • Change of mind or personal preference

  • Used or opened products

  • Custom or personalised items

Refunds

Once approved, refunds are processed back to your original payment method within 5–10 business days.
Where do you ship too?

We proudly ship Australia-wide, bringing Zyora’s luxury home fragrance to you.
When will I get my order?

Orders are typically processed within 1-2 business days. Once dispatched, delivery times range between 2–14 business days, depending on your location within Australia.

Every order will receive tracking details

Where are you based?

Zyora is based on the Northern Central Coast, NSW (2259), with local pickup available.
What is the policy for pick up?

Once your order is ready for collection, you will receive an SMS confirmation with your allocated pickup time.

Please ensure you arrive at your scheduled time. If you are unable to make your allocated time, kindly reply to the SMS so we can arrange a new time that suits us both.

If you are running 10+ minutes late, please also let us know via SMS so we can adjust accordingly.